Returns & Refunds Policy
Your satisfaction is our priority. Please review our standard return and refund procedures.
General Return Conditions
- Products must be returned in their original condition and packaging.
- Items that have been used, washed, or damaged by the customer are not eligible for return.
- Returns must be initiated within the applicable return window stated at the time of purchase (typically 14 days unless specified otherwise).
- Customers are responsible for the return delivery charges unless the product was damaged upon arrival.
Parcel Open & Check
We highly recommend utilizing our Open & Check policy available on eligible COD parcels. Inspect your item(s) before making payment to the courier. If the product does not match your expectations or appears damaged, you can refuse the parcel on the spot.
If you accept the parcel and later discover an issue, the standard return process will apply.
Damaged or Wrong Product
If you receive a defective or incorrect item and were unable to refuse it at the time of delivery, please contact our support team immediately. Provide clear photos of the damaged item or incorrect product along with your order details. We will arrange a replacement or refund at no additional shipping cost to you.
How to Initiate a Return
To start a return or refund request, please contact us on WhatsApp with your Order ID and reason for return.
Contact Support on WhatsAppRefund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds for COD orders will be transferred to your provided bank account or mobile wallet (JazzCash/Easypaisa) within 3-5 working days.